These silk tapered pants prove why your wardrobe can never have too much black. Form-fitting yet full of ease, they’re a chic and solid base for your own personal styling. Be ready to stand out during any occasion.
You have 14 days from when your order was delivered to request a return or exchange, whatever the reason.
The product must be returned in exactly the same condition in which you received it: unworn, unwashed, not modified in any way.
At the moment you cannot request changes to the size or colour of the item instead of returning it. If you need to change the size or colour, you can return the products for free and make a new purchase.
You have 14 days after receiving the order to request a return or an exchange and an additional 14 days to return the products.
You will need to contact our Customer Services Department at: Customer.Service@by-luma.com to let them know and send the items returned to Casa Luzmila, Calle Aragó 143 (3-1) 08015 Barcelona, Spain.
If the products were delivered to an EU address, you may request us to pick up the returned product from that address.
To protect the products by choosing a box of an appropriate size
That no more than 14 days have passed since you requested to return the item.
As soon as your return package is received at our warehouse, the Quality Control Department will carry out the necessary checks. If successful, we will send you an email to confirm your return and refund. After a few days, you will be able to check if you have been credited with the refund.
In the case of any kind of defects, you can return the item easily. After we have received your returned item and have checked the damage, we will forward the refund request.
As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks. Please note that we cannot accept articles that are not in the same condition in which you received them. We will update you regularly by email until we confirm the refund.
If successful, we will send you an email to confirm your return and refund. After a few days, you will be able to check if you have been credited with the refund.